Refund policy

Return Policy

Due to the nature handmade nature of TUUKUL's products, we embrace slight variations in color and design. We believe these to be a sign of a truly unique, handcrafted piece. When ordering multiples, we do our best to make sure the pieces match as closely as possible.

We love our customers and hope you love your TUUKUL products as well! But understand if you’ve received something which might not be quite the right fit for your home. We are happy to offer an exchange on our products in their original, unused condition returned within 14 days of their delivery according to their tracking receipt. Return shipping costs are a flat $10 fee and are the responsibility of the customer. Please email us to start the process. 

Items purchased using a discount code are eligible for exchange, excluding items already discounted in the sale section or marked as final sale.

Shipping costs are non-refundable and return shipping fees are the responsibility of the customer. Please note that the safe arrival of returned products is also the responsibility of the customer. We are unable to exchange items that are returned to us in anything less than like-new condition so if the item is damaged in transit, you will not receive any refund.

If an item is returned without prior approval, or if an item arrives and does not meet our return policy requirements, we have the right to deny a return or exchange.

If an online order is returned to sender and confirmation of a correct address cannot be made within 14 days, the order will incur a 10% restocking fee and be refunded to the original payment method. It is the responsibility of the customer to provide a correct shipping address. Any changes or adjustments that require additional shipping costs will be the responsibility of the customer.

Damaged and Lost Items

If your item arrived damaged, please email us with pictures of the products in question. In some cases, we can offer a refund and/or initiate a claim process with the carrier. 

If your item was lost in transit, please contact the carrier directly to open an investigation or initiate a claim. We are not responsible for a package’s whereabouts once it has been handed off to the carrier.

Wear and Tear

All of our products are made by hand and are the result of a very intentional and thoughtful production process. Our products are meant to be used and loved in your home. As with any type of handmade goods, these will naturally experience wear and tear.

We recommend following the care instructions we’ve stated in our product page. We cannot offer store credit or exchanges for products that have experienced wear or washing.

Order Changes and Cancellations

If you would like to change or cancel your order after making a purchase, please email us within 24 hours and we’ll do our best to accommodate your request.

 

Domestic Shipping

Packages are shipped via traceable UPS, USPS or FedEx carrier. You will receive an email with a tracking number when your order ships out. If you want an update on the whereabouts of your order, please check your tracking number or contact the carrier directly.

International Shipping

TUUKUL currently only ships within the US. If you are interested in receiving an international shipping quote please email us with the items and quantities you'd like to purchase as well as your exact address.

Please be aware international orders generally take 6-12 business days. All international sales are final.

TUUKUL is not responsible for import fees, taxes, VATS or any other custom fees should your package be processed by customs.

Forms of Payment

We accept Visa, Mastercard, American Express, Discover, Stripe, Paypal and AfterPay.